Check my license information

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Checking License Information

MotoHawk License Information

There is a MotoHawk Check License tool that allows you to view which MotoHawk licenses are available on your Dongle.

  1. Place your MotoHawk dongle in the USB port of your PC
  2. Launch the License Viewer program, which installs under Start --> Programs --> MotoTools --> MotoTron License Viewer.
  3. The License Viewer will display the MotoHawk license information
  4. Clicking on a particular MotoHawk License (ex. 2012a) displays additional ID and serial number information

License Viewer.png

Why is the MotoHawk License Viewer Empty?

Some customers are sending a support request regarding a License Viewer which displays as:
License Viewer empty.png

The main reason the License Viewer displays in this was is that the dongle does not actually contain a license for MotoHawk. The dongle may be MotoService or MotoTune only. The License Viewer software only displays the versions of MotoHawk present on a dongle. That is why License Viewer displays a blank window.

When the License Viewer window appears empty, the MotoTune License Information should be used to get additional information about that dongle.

MotoTune License Information

  1. Open the About MotoServer... dialog from the icon in the task bar
MSR Tray popup.png
  1. Click on the License Info... button
MSR About dlg.png
  1. The license list appears in the property window, grouped by project and product id's

MSR LicenseInfo.png


Displaying Dongle Information

Is the Dongle 64k or 4k?

The dongle must be 64k to hold a MotoHawk license. To determine whether a dongle is a 64k or 4k dongle,

  1. Place the Dongle in the USB port of your computer
  2. Rightclick the MotoServer Icon
  3. Choose About MotoServer
  4. Click on License Info
  5. Click on About Token

You will see the following display. The Size will be closer to 64k or 4k.

800px-AboutToken2.png

Dongle Serial Number or ID

To determine the Dongle's Serial Number or ID number:

  1. Place the Dongle in the USB port of your computer
  2. Rightclick the MotoServer Icon
  3. Choose About MotoServer
  4. Click on License Info
  5. Click on About Token

You will see the following display showing the serial and ID number.

800px-AboutToken2.png