Difference between revisions of "Licensing: FAQ"
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2. Is the same for adding MotoTune to a MotoHawk dongle? Yes, the above applies - all Motohawk dongles are already 64k and can hold a MotoTune license. You'll still need to order the license though. | 2. Is the same for adding MotoTune to a MotoHawk dongle? Yes, the above applies - all Motohawk dongles are already 64k and can hold a MotoTune license. You'll still need to order the license though. | ||
| − | 3 | + | 3. I have a dongle that is intermittantly not recognized, what causes this? The most common cause is USB3.0 port. There is a known issue with the dongle and USB 3.0 ports. According to Marx Crypto this is actually an issue with the Windows 7 USB3.0 driver, however Marx Crypto will be pro-actively releasing a new dongle driver to fix this issue. They estimate it will be available in 4-5 weeks. You would be able to download it from Marx Crypto, and we will integrate it into our installers in a future release as well. |
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See: [[License_Issues|License Known Issues]] and [[USB3.0]] | See: [[License_Issues|License Known Issues]] and [[USB3.0]] | ||
[[Category:Licensing|Frequency Asked Questions]] | [[Category:Licensing|Frequency Asked Questions]] | ||
Revision as of 07:51, 28 May 2015
Licensing Frequently Asked Questions
1. I have a MotoTune only dongle, and I would like to add a MotoHawk license to it. Is this possible? Yes, provided the dongle is 64k, not 4k. You would need to contact your account manager or Channel partner for a quote. Then License Update can be used to add the license by a simple email transaction.
2. Is the same for adding MotoTune to a MotoHawk dongle? Yes, the above applies - all Motohawk dongles are already 64k and can hold a MotoTune license. You'll still need to order the license though.
3. I have a dongle that is intermittantly not recognized, what causes this? The most common cause is USB3.0 port. There is a known issue with the dongle and USB 3.0 ports. According to Marx Crypto this is actually an issue with the Windows 7 USB3.0 driver, however Marx Crypto will be pro-actively releasing a new dongle driver to fix this issue. They estimate it will be available in 4-5 weeks. You would be able to download it from Marx Crypto, and we will integrate it into our installers in a future release as well.
See: License Known Issues and USB3.0
